[sfx] [sfx]:terms and conditions

 General terms and conditions

  • Deposits are non refundable.
  • Non stock or custom orders require 50% min deposit. On completion of the project, the customer shall be required to pay the balance of the payment before the shipping of the unit. Failure to pay the balance payment within two weeks after notification of completion of the unit may result in the unit being sold elsewhere. Any deposit paid is non-refundable.
  • All goods supplied remain the property of [sfx] until full payment has been received.
  • All orders posted to EU/UK locations include EU/UK sales taxes. All orders posted to non UK/EU addresses do not include any local tax or duty.
  • If the delivery address is a PO Box please click here before placing the order.

 Delivery time

  • The vast majority of [sfx] product are built on order.
  • Delivery time can vary depending on the type of product. It can be from a few days to weeks. For Custom Shop projects it can be a few months.
  • If you have a specific deadline please contact us before placing your order.

 Order confirmation

  • When you will place an order for a product you will receive a PayPay receipt.
  • If do not receive a PayPal receipt within a few hours please let us know.
  • Please keep the PayPal receipt. It is the proof that your order has been received.
  • You will not receive any further communication from [sfx] until your product is ready.

 Order status

  • You can enquiry at any time regarding the status of your order.
  • Please note that for security reasons we can only answer to enquries coming from the same email address used to place the order.

    example: if you used the email address abc@def.com to place the order (i.e. it is your PayPal email address) we will answer to questions about your order only if the question comes from the address abc@def.

  • If you prefer to use another email address, you can send an email address from your PayPal address asking to use another email address.

    example: you place an order using abc@def.com but you would like to communicate using fred@xyz.com. Send an email from abc@def.com stating: "for further communications I will use the address fred@xyz".

 Receipt

  • The PayPal receipt that you receive when you place the order is your receipt for the purchase.
  • If you need a detailed invoice, please contact us (if possible, before or just after you placed the order). We will be happy to send you a separate invoice.

 Warranty

  • [sfx] warrant this products for a period of 1 year from the date of purchase against manufacturing defects. The warranty includes parts (excluding footswitches) and labour.
  • Modifying or tempering with the unit will invalidate the warranty.
  • In no event will [sfx] be liable for any damage resulting from the use of any device or damages due to a fault.
  • The warranty does not cover products appearance or damages caused by misuse, abuse or use outside the limits of its specifications.
  • Please do not send the unit to [sfx] for repair before contacting [sfx] first. Repairs without confirmation from [sfx] will be refused.

 Returns

- Products

If, for any reason, you are not entirely happy with a [sfx] product you may return it within 7 days from the date of purchase.

Important: before returning the item, please contact [sfx]. Do not post the item without contacting [sfx] beforehand.

If the item is returned in the same conditions you received it, you will receive a refund for the money you paid minus the shipping charges.

- Custom Shop

For their nature, Custom Shop projects cannot be returned.


 Payments

- Products

You can place your order and pay with PayPal using this page.

- Custom Shop: UK

BACS bank transfer is the preferred method of payment for the UK. Please contact [sfx] for the bank details.

You can also pay with PayPal. Please read here for more details.

- Custom Shop: Worldwide

You can pay with PayPal. Please read here for more details.

 Quotes and estimates

  • All quotes and estimates do not include shipping unless indicated otherwise.
  • All quotes and estimates are valid fo 60 days unless indicated otherwise.
  • All the quotes and estimates are provided on the basis that: you will give us timely and accurate instructions; the order will proceed and conclude as currently envisaged and the scope will not change; and the parties will take a constructive approach.

 Errors & Omissions

We do our best to keep the information on this web site correct and up to date, [sfx] do not warrant the accuracy and completeness of the content on this website. We may make changes to the content on this website, the products and prices at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
If, by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.